10 Jun'24
11 Jun'24
1 room, 2 guests
InterContinental Melbourne The Rialto, an IHG Hotel
495 Collins Street, Victoria | Mon, 10 Jun - Tue, 11 Jun | 1 Room, 2 Adults
/ night + ₹2,462 taxes & fees
(2,678 reviews)
Cancellation till check-in available
With ClearChoice Max powered by Cleartrip
Free breakfast on select plans
Some plans include free breakfast
Valet parking
Shops and commercial services
Bell staff/porter
Gym
Beauty Shop/Salon
24-hour front desk
Check-in: After 03:00 PM, Check-out: 11:00 AM
Cancellation till check-in available, with ClearChoice Max
Collins Street - 0.1 km / 0.1 mi
Flinders Lane - 0.1 km / 0.1 mi
Rialto Towers - 0.2 km / 0.1 mi
SEA LIFE Melbourne - 0.4 km / 0.2 mi
Southbank Promenade - 0.6 km / 0.4 mi
Hardware Lane - 0.7 km / 0.4 mi
Degraves Street - 0.8 km / 0.5 mi
Melbourne Convention and Exhibition Centre - 0.9 km / 0.5 mi
Crown Casino - 0.9 km / 0.5 mi
Flagstaff Gardens - 0.9 km / 0.5 mi
Regent Theatre - 0.9 km / 0.6 mi
Melbourne Town Hall - 1 km / 0.6 mi
Bourke Street Mall - 1 km / 0.6 mi
Melbourne Skydeck - 1 km / 0.6 mi
Emporium Melbourne - 1 km / 0.6 mi
The nearest airports are:
Melbourne, VIC (MEB-Essendon) - 21.1 km / 13.1 mi
Melbourne Airport (MEL) - 28.1 km / 17.4 mi
Avalon Airport (AVV) - 56.1 km / 34.8 mi
The preferred airport for InterContinental Melbourne The Rialto, an IHG Hotel is Melbourne Airport (MEL).
Amenities: Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Business Amenities: Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in Melbourne? This hotel has 4306 square feet (400 square meters) of space consisting of a conference center and 11 meeting rooms.Dining: Enjoy international cuisine at Alluvial Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are served on weekends from 7:00 AM to 11:00 AM for a fee.+ ₹2,462 taxes & fees
/ night
No cost EMI from ₹6,292
Free cancellation
(2,678 reviews)
5
1.5k
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279
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Location
Rooms
Service
Value
Hygiene
·
Marg M on May 26, 2024
I spent a weekend at this hotel, an experience I am unlikely to repeat. When we moved in, I put most of my possessions in and on the built-in the shelves provided. We went out the next morning and when I returned in the afternoon all these shelves had been emptied, and everything had been removed. I immediately rushed to the front desk and reported the issue and that my possessions specifically papers and magazines had been removed. I returned to try to find the cleaner, who I found on the phone, repeating “ papers “ to the person on the other end. At that stage, I did not realise the extent of the items removed. It has since become apparent that all the items taken were not returned, including precious journals / notebooks, library book etc. Although they claimed to have returned everything, when I specifically nominated my scissors as having been removed, these were later found and returned to the room in my absence. I have no idea what happened to my journal, notebooks, book etc - destroyed whatever. The hotel has not replied to my emails and letters to them. So, it appears as well as an inability to explain or apologise for this appalling action, they also lack empathy or any communication skills. Not qualities normally associated with an expensive hotel.
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·
SMEMBoston_Ma on May 20, 2024
I wrote the hotel General Manager on 6 May 2024 regarding this situation and have not received a response. Therefore, I have chosen to write a public review of the hotel. While checking into the hotel, on 4 May 2024, I received a phone call and chose to sit in one of the lobby chairs rather than continue to speak on the phone while checking in. I thought that would be rude. As I sat down in the lobby chair. my body became wet from the seat cushion. I stood up only to find the entire chair was soaked in some sort of liquid. The front desk clerk asked "what do you want us to do?" I suggested they provide assistance to dry my clothes. These were the only clothes I had besides a tuxedo, which I planned to wear for a black tie gala that evening. The hotel did not offer to assist to dry my clothes. I went to the my assigned room and used the blow dryer to dry my jeans, shirt, and underwear so that I could attempt to make an appointment. This took me more than 90 minutes and I missed my appointment. Why would the hotel not have a clothes dryer to assist to dry my clothes? Why did the hotel act as though this was my fault when, in fact, it was a soaking wet chair in the hotel lobby that caused the issue? Why did I not hear anything from hotel management while on the property nor since when I sent an email with the photographs? Surely the hotel has security cameras in the lobby and they could have seen the issue occur on a recording. This was a really frustrating experience considering the price point of the Intercontinental Melbourne.
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·
John L on May 19, 2024
Location is excellent. However, elements of the service are very poor. I’m a diamond ambassador member where complimentary upgrades are generally organised before the customer arrives, not at the time of arrival when there might or might not (more likely slightly arrive late that evening) be any upgraded rooms available. The general manager insisted that IHG never allocate upgraded rooms before a customer arrives which is untrue. He also claimed to not know my ‘unique needs’ of having four people (2 adults and 2 children) when that was explicitly included by me as part of the booking. His demeanour from the very beginning was defensive and dismissive. I have checked with IHG and have confirmed that the GM is incorrect on this point. Other aspects of service left much to be desired. For example, the safe in our room didnt work. When asked if that could be fixed, we were told that the hotel didn’t have a device to unlock the safe and we would just have to manage. Upon insisting that we had valuables to protect, the required device was subsequently to found. Even so, the effort and attitude was quite disinterested and almost rude. The rooms are very dated with dust and dirt accumulated and left u cleaned for quite some time. Bottom line, location is great but property, leadership, and service of the hotel is poor. Given the prices, there are far better options on the area.
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·
bradjparker on Mar 29, 2024
I have stayed at this hotel many times over many years. Great location on Collins Street, so getting around by foot or tram is easy. The new Club Lounge is a great improvement on the previous and served a great breakfast. The hotel Gym is what you expect it to be but has enough for a workout while you are away from home. Room had a great bathroom and shower. I will be back!
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·
Sarahhowhab on Mar 10, 2024
Fantastic location. Beautiful room. The staff were so welcoming and accomodating to every request. We loved the tranquility of the bar area, we felt relaxed. The bar tender made one of the best orange whisky sour's we have ever had. I would have no hesitation in recommending this hotel and we will definitely be back again.
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No cost EMI - Pay in 3 interest free EMIs with 5 major banks
323.0 sq.ft
Heating
Air conditioning
Blackout Curtains
Desk
Body soap
+ 20 more
No meals included
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 1 other inclusions
+ ₹2,462 taxes & fees
per night
No cost EMI from ₹6,292
Breakfast
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 1 other inclusions
+ ₹2,687 taxes & fees
per night
No cost EMI from ₹6,866
Breakfast
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 2 other inclusions
+ ₹2,911 taxes & fees
per night
No cost EMI from ₹7,440
269.0 sq.ft
Heating
Air conditioning
Blackout Curtains
Desk
Body soap
+ 19 more
No meals included
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 1 other inclusions
+ ₹2,462 taxes & fees
per night
No cost EMI from ₹6,292
Breakfast
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 1 other inclusions
+ ₹2,687 taxes & fees
per night
No cost EMI from ₹6,866
Breakfast
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 2 other inclusions
+ ₹2,911 taxes & fees
per night
No cost EMI from ₹7,440
323.0 sq.ft
Heating
Air conditioning
Blackout Curtains
Desk
Body soap
+ 20 more
No meals included
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 1 other inclusions
+ ₹2,462 taxes & fees
per night
No cost EMI from ₹6,292
Breakfast
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 1 other inclusions
+ ₹2,687 taxes & fees
per night
No cost EMI from ₹6,866
Breakfast
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 2 other inclusions
+ ₹2,911 taxes & fees
per night
No cost EMI from ₹7,440
323.0 sq.ft
Heating
Air conditioning
Blackout Curtains
Desk
Body soap
+ 20 more
No meals included
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 1 other inclusions
+ ₹2,537 taxes & fees
per night
No cost EMI from ₹6,484
Breakfast
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 1 other inclusions
+ ₹2,762 taxes & fees
per night
No cost EMI from ₹7,057
Breakfast
Cancellation policy
Free cancellation
Fully-refundable
/ night
by
+ 2 other inclusions
+ ₹2,986 taxes & fees
per night
No cost EMI from ₹7,631
431.0 sq.ft
Heating
Air conditioning
Blackout Curtains
Desk
Body soap
+ 20 more
No meals included
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,340 taxes & fees
per night
No cost EMI from ₹8,913
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,490 taxes & fees
per night
No cost EMI from ₹9,462
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 2 other inclusions
+ ₹3,639 taxes & fees
per night
No cost EMI from ₹10,011
409.0 sq.ft
Heating
Air conditioning
Blackout Curtains
Desk
Body soap
+ 19 more
No meals included
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,340 taxes & fees
per night
No cost EMI from ₹8,913
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,490 taxes & fees
per night
No cost EMI from ₹9,462
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 2 other inclusions
+ ₹3,639 taxes & fees
per night
No cost EMI from ₹10,011
441.0 sq.ft
Heating
Air conditioning
Blackout Curtains
Desk
Body soap
+ 20 more
No meals included
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,440 taxes & fees
per night
No cost EMI from ₹9,279
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,589 taxes & fees
per night
No cost EMI from ₹9,828
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 2 other inclusions
+ ₹3,739 taxes & fees
per night
No cost EMI from ₹10,377
463.0 sq.ft
Heating
Air conditioning
Blackout Curtains
Desk
Body soap
+ 20 more
No meals included
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,540 taxes & fees
per night
No cost EMI from ₹9,645
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,689 taxes & fees
per night
No cost EMI from ₹10,194
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 2 other inclusions
+ ₹3,839 taxes & fees
per night
No cost EMI from ₹10,743
388.0 sq.ft
Heating
Air conditioning
Blackout Curtains
Desk
Body soap
+ 20 more
No meals included
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,639 taxes & fees
per night
No cost EMI from ₹10,011
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,789 taxes & fees
per night
No cost EMI from ₹10,560
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 2 other inclusions
+ ₹3,939 taxes & fees
per night
No cost EMI from ₹11,109
640.0 sq.ft
Heating
Air conditioning
Blackout Curtains
Desk
Body soap
+ 20 more
No meals included
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,639 taxes & fees
per night
No cost EMI from ₹10,011
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹3,789 taxes & fees
per night
No cost EMI from ₹10,560
Breakfast
Cancellation policy
Free cancellation
Free cancellation
/ night
by
+ 2 other inclusions
+ ₹3,939 taxes & fees
per night
No cost EMI from ₹11,109