16 Jun'24
17 Jun'24
1 room, 2 guests
Hotel Grey Castle
Shivmurti lane, Uttarakhand | Sun, 16 Jun - Mon, 17 Jun | 1 Room, 2 Adults
No rooms available
Hotel Grey Castle
3-star Hotel · Shivmurti lane, Haridwar
3.5/5
(12 reviews)
Best in class rooms
Rooms at this property rated 5.0
Amenities
Air conditioning
Housekeeping services
Lift/ Elevator
Restaurant
Parking
Airport shuttle service
Property rules
Check-in: After 12:00 PM, Check-out: 11:00 AM
Guests below 18 years of age allowed
Alcohol consumption NOT allowed within the premises
Pets NOT allowed within the premises
Guests can pay by Debit/ Credit Card (VISA & Mastercard)
See all 113 photos
Location
Shivmurti lane, Haridwar, Uttarakhand, 249401
Ratings & reviews
3.5/5
(12 reviews)
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Location
Rooms
Service
Value
Disappointed
2/5
·
Wander62933790540 on Jun 30, 2023
Staff is very irresponsible for their duties.They use very bad behaviour with visitors.we booked 4 rooms since 1 month ago and also give half advance payment.we have official mail from their side but when we reach there with family and children they told us ur booking is not Today. They The person who attended us on reception was very rude .He said we don't have any mail from customer care u can go and told them .we show him our booking mail but he again said we aren't responsible go there. They said from our side u have booking tomorrow we have not any option so we compromised with their rooms whichever they provided us on different floors and different buildings.we suffered very much because we have not any other option.All in all we are very dissatisfied with their services.
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No room available after booking and confirming the day before!
1/5
·
Rayeatswell on Mar 18, 2023
We booked this room with booking.com 2 days before arrival date. We had a call from the manager the day before asking if we were still coming to stay. We said that we were. Upon arrival we were told that there is no room available. Very disappointed!
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Beware of Hotel booking by Yatra.com
2/5
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Mishra-MK24 on Jun 23, 2022
I booked a room in the hotel Grey Castle Haridwar on 28th April2022 for stay for 11-15 th June after interaction with Hotel executive through YATRA online portal , paid full amount and received confirmation mail. However when we reached in the morning of 11th June, the Hotelier showed complete ignorance about the booking stating no communication from YATRA and stressed that even if they get confirmation now, no room will be provided. After a lot of persuation they agreed to provide room but check in was delayed and done at 01:30 p.m. Request to be cautious while booking through YATRA on line portal. Room, service, restaurant etc. is okay.
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Worst experience..no covid 19 Guidelines.
1/5
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vivek21trip on Jan 13, 2021
Not recommended for Family n Kids..Worst Hotel i have came across ever, Staff dont follow any guidelines of Covid 19, They simply use hand senitizer for room senitization. not proper reception, not more than 2 chair at reception, no lift, no restaurant, location is pathetic, small narrow road, even four wheeler vehicle cannot go there, no shop or food restaurant or market near by, u have to walk 1km to get all shop..u cant find any auto near by..not recommended for family n kids.
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Unprofessional behaviour
1/5
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guptaashu on Oct 10, 2020
I reached Haridwar on 8th Oct, informed the hotel prior and confirmed for 3 rooms as I was travelling with family of 10 ppl. Also, intimated them about delay in train arrival yet on reaching we were refused to give rooms and told that all they are sold out. It was 10 in the night. Fortunately we found another in the vicinity but it is least expected from any professional set-up. Not recommended.
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